Thank you for choosing to shop with us at Aussie Saddlery.
We offer world wide shipping at Aussie Saddlery. If you are an overseas customer, we are happy to ship products from our store including shipping saddles anywhere in the world, please send us an email at aussiesaddlery@gmail.com and we can get a postage quote organised for you.
- You can choose shipping or pick up from our saddlery store on the Central Coast of NSW (Australia).
- Most orders are shipped using Australia Post. Some large orders are shipped using courier/freight companies depending on your location or order. A small selection of items are made to order or stocked off site. Orders aim to ship within 2-7 business days. Our online store does not run a 'live inventory' therefore sometimes items sell out from our storefront. If you are unsure about an item, please either give us a call or send us through an email.
- We are happy to combine post costs. Email us if you believe our online store is not calculating the most effective post for you.
- We can also offer express post services. Unfortunately our online system is not equipped to show express post options so contact us and we are able to give you a quote for express post.
- Courier services delivering large items such as saddles will not deliver to PO Boxes. We will endeavour to contact you to arrange a residential address to send your items efficiently.
- Courier services for large items require a signature and will not "safe drop" your order. If you are not home, the courier service will leave a card to contact you to arrange delivery or pick up from the nearest depo. If couriers are unable to delivery your package in a number of attempted contacts, this will result in the package being returned to sender. Customers will be responsable for all costs incurred to redirect your order.
- Please be sure of your size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
- We are happy to exchange any item within 14 days of purchase or offer you a store credit to use at any time. All goods are to be returned in their original packaging including labels and header cards and are to be unused, and in brand new condition. Please get in contact with us before returning goods. Exchange post is the responsibility of the buyer. Please choose carefully however as we are not required to refund a change of mind.
- All Afterpay and Zippay orders will incur a 10% refund charge back fee if cancelled.
- If you have any issue with your order, please let us know and we will endeavour to help you ASAP.
- Once we deliver your goods to the service delivery carrier the risk of loss and title for such items is out of our control. All our orders are packaged using the most care to ensure they are wrapped accordingly for travel. In such cases, if your item is damaged in transit, please contact the service provider to discuss your options.
- By placing an order with us, you agree to our terms of the above and shipping/exchange conditions.
Contact details
Aussie Saddlery
Unit 1 / 5 Mildon Rd
Tuggerah, NSW
Australia 2259
t) 02 4353 8205
email aussiesaddlery@gmail.com
*Terms and conditions-
Competition starts 26th October 2024 and is drawn 24th December 2024 AEST.
Winner can choose from any in stock Arena Saddle model.
Saddle will need to be collected by the winner from store and freight is arranged at winner’s cost.
Arena Saddle winner is entitled to a free in store saddle fit. Saddle fit fees apply to traveling and adjustment such as extra gullet plates and shims.
Saddle fit is only available to local customers. Saddle fit is unavailable to any winners outside a 50km radios of store.
No cash alternatives are offered.